This article applies to: Secure Password Management
LastPass (the company) does NOT have access to your Master Password, so they cannot send it to you or reset it for you. Here are steps you can take to try to recover it.
/cdn.vox-cdn.com/uploads/chorus_asset/file/19656949/Screen_Shot_2020_01_29_at_4.36.57_PM.png)
Lastpass One Time Password Recovery


LastPass is an online password manager and form filler that makes web browsing easier and more secure. This is the place for using and managing one-time passwords. To reach this page, go to the login page and follow the link for One-Time Passwords. I have tested LastPass and 1Password but what I'm seeing that the team member can not see a password under the password manager dashboard but when they login to a website using those (shared) details and if the website has the option 'show password' at that page then boom they'll be able to see my password. A one-time password is something you generate after you have logged in to your account, and is something you can write down. Please be aware that one-time passwords are not sent via email or Customer Care, they are generated directly by you. To use the one-time passwords, you generate a list of temporary passwords ahead of time, and cross them off (if they are printed or stored elsewhere) as. All your data, where you need it - Store usernames and passwords and LastPass will log you in automatically - Fill forms quickly by saving your addresses, credit card numbers and more - Save passports, insurance cards and anything else you want to keep safe - All your data is available on any device for free - Anything you save on one device is instantly synced on all your other devices Protect yourself from breaches: - LastPass.

- Try logging into the website at https://lastpass.com - if you can sign in here, please uninstall the extension and re-install and test your login again.
- If you can intermittently login: type your Master Password in a text document and copy/paste to ensure there are no typos. In addition, verify whether (on your keyboard) is enabled or disabled.
- If you still receive an 'invalid password' error, use this link to have your Password Hint (which you set up when you created your account) emailed to you.
This is a reminder hint NOT your Master Password. - If the hint doesn't help, go to the Account Recovery page to activate your local One Time Password. This allows you to change your Master Password if you've logged into LastPass previously on that computer, and is the only way to reset your password. You should try this on all browsers and on all computers where you've used the LastPass plugin to access your account.
This method does not work on mobile devices. Account recovery is not supported on mobile devices or apps.
If you have changed your master password recently, reverted your account, or cleared the browser cache for LastPass, this method may not work. But try it anyway. - If you have updated your Master Password within the last 30 days, you can go through these steps to Revert to your previous Master Password.
Please note, we do NOT recommend selecting the 'restore' option unless you have confirmed with LastPass Support that this is the best course of action. - If you are only seeing this for your mobile device:
- Verify with the same copy/paste from a plain text document that the password is being entered correctly.
- Please uninstall and re-install the application.
- If you have any special characters in your master password, this may be causing the issue as well.
Lastpass Vs One Password
If none of this helps, contact the IT Service Desk and describe your situation.
